Frequently Asked Questions

Call us at (304) 757-4822, book online anytime, or send us a message through our contact form. Tell us what’s going on with your system, and we’ll take it from there.

A residential service call is $99, Monday through Friday from 9 a.m. to 4 p.m. Maintenance plan members save on service calls: 10% on the Twice-a-Year plan and 5% on the Once-a-Year plan. For service outside those hours, call us at (304) 757-4822 for pricing.

Yes. Emergency HVAC service is available 24/7, and our electricians respond to urgent electrical problems day or night. Call (304) 757-4822. Members of our Twice-a-Year maintenance plan also get priority scheduling and 24-hour emergency service.

Yes, for HVAC replacements. Call (304) 757-4822 and we’ll give you a free replacement estimate over the phone.

We’re based in Hurricane and serve homes and businesses across Greater Teays Valley, including Hurricane, Teays Valley, Scott Depot, Winfield, Milton, Barboursville, Pea Ridge, Ona, Nitro, Cross Lanes, Saint Albans, and Dunbar. Not sure if you’re in our area? Call (304) 757-4822 and ask.

Yes. We offer financing through Wisetack, so you can get the work done now and pay over time. Checking your options doesn’t affect your credit score. Learn more on our financing page.

Yes. We install Ruud heating and cooling systems, and we repair and maintain all major brands, so you don’t need to know who made your system before you call.

Call us and we’ll give you an honest repair-or-replace answer. If replacing makes more sense, we’ll give you a free replacement estimate over the phone. For warning signs to watch for, see our HVAC questions and answers.

Often, yes. Our team includes HVAC technicians, plumbers, and electricians, so we can often take care of more than one job together, like a furnace and a water heater. Let us know everything you need when you book.

No. According to Wisetack, checking your options doesn’t affect your credit score. All financing is subject to credit approval. See our financing page for details.

Your BMS estimate or invoice comes with a link to apply with Wisetack right from your phone. Don’t see the link, or want to ask about financing before you get an estimate? Call us at (304) 757-4822.

We offer two plans. The Twice-a-Year plan includes a spring cooling tune-up and a fall heating tune-up, priority scheduling, 24-hour emergency service, and 10% off service calls, for $20 a month, $110 every six months, or $200 a year. The Once-a-Year plan includes one tune-up that covers both heating and AC, plus 5% off service calls, for $150 a year. Compare them on our maintenance plans page.

Plan tune-ups follow our cooling and heating checklists. We check things like the refrigerant charge, operating pressures, wiring and connections, burners, the heat exchanger, and gas leaks in the furnace, and we clean the condensate line. You supply the air filter and we install it. If a coil needs cleaning, we’ll let you know first, since that’s an extra charge. See the full checklists on our maintenance plans page.

Yes. Each additional system (2nd, 3rd, or 4th) is $15 a month on the Twice-a-Year plan or $99 a year on the Once-a-Year plan.

We’ll send you an automated message when it’s time to schedule your visit.

Plans continue until you cancel. To cancel, call our office at (304) 757-4822 or email bms1hvac@yahoo.com.

We repair, install, and maintain gas and electric furnaces, heat pumps, central air conditioners, package units and gas packs, and ductless mini-splits. We also install, repair, and clean ductwork and vents, install and repair thermostats, and install natural gas garage and shop heaters. See our HVAC services, heating installation, AC repair and installation, and duct and vent installation pages.

Yes. A ductless mini-split is often the simplest way to cool an older home without ducts, and it works well for additions, garages, and hard-to-cool rooms. We’ll recommend the right setup for your house.

Yes. Our plumbing services include water heater repair and installation (tank and tankless), water tank installation, leak detection and repair, drain cleaning, sump pumps, and gas lines. Our electrical services include panel repair, wiring, outlets and switches, lighting and fans, and electric car charger installation.

Yes. We provide commercial HVAC and refrigeration service, including rooftop and package units, walk-in coolers and freezers, and ice machines, with emergency service available 24/7.

Yes. BMS Heating and Cooling holds West Virginia Contractor License #WV048772, and our technicians are EPA-certified for safe refrigerant handling.

Yes. We’re a family-owned company, local since 2004, based at 10 Davis Dr in Hurricane. We’re not a national franchise.

Every new BMS installation comes with a one-year BMS labor warranty and a 10-year manufacturer parts warranty when the unit is registered with the manufacturer. Keeping up with regular maintenance is one of the best ways to protect your new system.

Our HVAC questions and answers page covers air filters, noisy systems, SEER ratings, energy efficiency, and signs your system needs maintenance or replacement. You’ll find more tips on our blog.